US Shipping & Policy
Thank you very much for shopping with us. All our products are selected for excellent quality. Our Best efforts will be put forth to make sure your order is shipped in the most timely manner possible.
Shipping and Handling Fee
|Merchandise Total (before Tax)||**Standard Delivery|
|Up to $9.99||$6.00|
|$10.00 to $19.99||$7.20|
|$20.00 to $39.99||$8.70|
|$40.00 to $59.99||$10.10|
|$60.00 to $79.99||$11.50|
|$80.00 to $99.99||$13.00|
|$100.00 to $119.99||$14.50|
|$120.00 to $139.99||$16.00|
|$140.00 to $159.99||$17.50|
|$160.00 to $179.99||$19.00|
|$180.00 to $199.99||$20.50|
|$200.00 to $219.99||$22.00|
|$220.00 to $239.99||$23.50|
|$240.00 to $259.99||$25.00|
|$260.00 to $279.99||$26.50|
3925 Schaefer Ave.
Chino, CA 91710
Phone Order Line: (909) 718-9999 M-F 9am to 5pm PST
Fax Order Line: (909) 718-9887
We guarantee all items for a period of 30 days after the shipping date, with just a few minor exceptions noted below. Please call customer care at 1-909-718-9999, Monday to Friday from 9:00am to 6:00pm PST.
All product returns must have prior, authorized approval from our customer service department. If you are dissatisfied with any product, you must phone 909-718-9999 (Monday to Friday from 9:00am to 6:00pm PST) within 30 days of shipping date to get a return pre-approval and a Return Authorization Number. If you do not follow any part of this return policy, we reserve the right to decline your return. If an order is returned without authorization and/or past the eligible return date, you will be charged a re-stocking fee.
Returns and exchanges for any special orders and large bulk orders will be subject to a re-stocking fee.
Returns or exchanges will NOT be accepted for any and all custom orders.
For all returns, you must return the item to our warehouse. If you choose to return an item, you will be required to cover all costs to return it to our warehouse. If you would like to return your item for a refund, you will only receive credit for the item(s) returned. The original shipping and handling fee will not be refunded.
Certain items have specific return policies which are labeled clearly in the item description. Please take note of these special circumstances before making your purchase.
Claim for Lost Package
HappyMall cannot be held liable for orders that go missing while in transit. Once an order leaves our warehouse, we can no longer be held accountable for it. If the tracking number provided to you shows that your order has been delivered, but you did not receive the package, you will need to handle the matter with the courier responsible for delivering it. We will not provide free re-deliveries on orders that go missing.
UPS Shipping Time
The below map illustrates the approximate UPS ground Shipping Time. It shows the number of business days needed for a package to reach its destination once it is shipped. It is your responsibility to make sure that you allow a sufficient amount of time for your order to be delivered. Entering a specific date in the "Needed By" box on the order form does not guarantee that your order will arrive on that date. If your order requires expedited shipping, please contact us for more information. Most orders ship out of our warehouse within two business days of being placed.